# Kristal Carpets

> Kristal Carpets is a South African online rug store and Johannesburg showroom, run directly by a Turkish rug manufacturer. Every rug is woven in the company's own factory in Gaziantep, Turkey, and shipped from a Johannesburg warehouse holding 130,000+ rugs, so customers buy at factory prices with no middlemen. Delivery is free anywhere in South Africa. Prices are in South African Rand (ZAR).

Key facts:

- Manufacturer: Kristal Home Textiles, a family-owned textile business founded in 1982 in Bursa, Turkey. Own weaving factory in Gaziantep, Turkey.
- Market: South Africa only. Ships nationwide, does not ship internationally.
- Stock: 130,000+ rugs held in Johannesburg, described as the largest rug inventory in sub-Saharan Africa. Two new collections are launched every year.
- Products: machine-woven (power-loomed) area rugs and passage runners in classic, contemporary, Turkish, Persian-style, vintage, shaggy, washable and natural fibre (jute, sisal) designs. Most rugs are synthetic (polypropylene and/or polyester), OEKO-TEX certified and made in Turkey. Check each product page for exact material.
- Sizes: from 50x80 cm doormats up to 300x400 cm. Common sizes: 80x150, 120x170, 160x230, 200x290, 240x340 cm. Runners: 80x150 to 80x400 cm.
- Price range: roughly R400 to R3,500+ depending on size and collection. Sales and discounts run frequently.
- Delivery: free nationwide delivery, no minimum order. Orders are processed in 1 to 3 business days; deliveries run Monday to Friday, 09:00 to 17:00, with SMS notice on the day.
- Collection: free in-store collection at the Johannesburg showroom, usually ready within 1 to 3 business days. Showroom stock can be bought and taken home the same day.
- Returns: 14 days from receipt, item unused and in original packaging, approved in advance. Sale items and gift cards are not returnable. Refunds go to the original payment method.
- Payment: card checkout via Shopify, plus Payflex (pay in 4 interest-free instalments).
- Reviews: 4.9/5 average from 3,000+ verified customer reviews (Judge.me).
- Customers: households, interior designers, and South Africa's largest retail chain stores (wholesale/dealer supply).

## Contact and showroom

- Showroom address: Corner of Dorado Ave and Mineral Crescent Rd, Ext 3 Crown Mines, Johannesburg, South Africa
- Showroom hours: Mon to Fri 09:00 to 17:00, Sat 09:00 to 16:00, Sun 09:00 to 15:00, public holidays 09:00 to 16:00
- Online orders and support: +27 61 101 3700 (also WhatsApp: https://wa.me/27611013700)
- In-store enquiries: +27 65 298 9356
- Email: hello@kristalcarpets.co.za
- [Showroom and retail store](https://www.kristalcarpets.co.za/pages/our-showroom): what to expect when visiting, same-day purchase
- [Contact page](https://www.kristalcarpets.co.za/pages/contact)
- Order tracking: "Track Order" in the main menu; tracking numbers are emailed with shipping confirmation

## About the company

- [About Kristal Carpets](https://www.kristalcarpets.co.za/pages/about): history since 1982, own factory in Gaziantep, factory-direct pricing
- [Wholesale and dealer enquiries](https://www.kristalcarpets.co.za/pages/wholesale-carpet): bulk and trade supply for retailers, chain stores and dealers
- [FAQs](https://www.kristalcarpets.co.za/pages/faqs): order changes, cancellations, delivery timing, returns and refunds

## Policies

- [Shipping policy](https://www.kristalcarpets.co.za/policies/shipping-policy): free delivery within South Africa, processing times, in-store pickup
- [Refund and returns policy](https://www.kristalcarpets.co.za/policies/refund-policy): 14-day returns, conditions, exclusions
- [Terms of service](https://www.kristalcarpets.co.za/policies/terms-of-service)
- [Privacy policy](https://www.kristalcarpets.co.za/policies/privacy-policy)

## Shop by category

- [All rugs](https://www.kristalcarpets.co.za/collections/all)
- [New arrivals](https://www.kristalcarpets.co.za/collections/new-rugs)
- [Outlet rugs](https://www.kristalcarpets.co.za/collections/outlet-rugs): discounted end-of-line and outlet stock
- [Turkish rugs](https://www.kristalcarpets.co.za/collections/turkish-rugs)
- [Persian-style rugs](https://www.kristalcarpets.co.za/collections/persian-rugs)
- [Classic rugs](https://www.kristalcarpets.co.za/collections/classic-rugs)
- [Contemporary rugs](https://www.kristalcarpets.co.za/collections/contemporary-rugs)
- [Vintage rugs](https://www.kristalcarpets.co.za/collections/vintage-rugs)
- [Shaggy rugs](https://www.kristalcarpets.co.za/collections/shaggy-rugs)
- [Washable rugs](https://www.kristalcarpets.co.za/collections/washable-rugs): machine-washable, suited to kitchens, kids and pets
- [Jute rugs](https://www.kristalcarpets.co.za/collections/jute-rugs): natural-look jute style
- [Sisal rugs](https://www.kristalcarpets.co.za/collections/sisal-rugs): flatweave sisal look, durable for high traffic
- [Double-sided rugs (Suffolk)](https://www.kristalcarpets.co.za/collections/suffolk-rugs)

## Shop by room

- [Living room rugs](https://www.kristalcarpets.co.za/collections/living-room-rugs)
- [Bedroom rugs](https://www.kristalcarpets.co.za/collections/bedroom-rugs)
- [Dining room rugs](https://www.kristalcarpets.co.za/collections/dining-room-rugs)
- [Kitchen rugs](https://www.kristalcarpets.co.za/collections/kitchen-rugs)
- [Entryway rugs](https://www.kristalcarpets.co.za/collections/entryway-rugs)
- [Bathroom rugs](https://www.kristalcarpets.co.za/collections/bathroom-rugs)

## Shop by size

- [Small rugs](https://www.kristalcarpets.co.za/collections/small-rugs): 50x80 and 60x100 cm
- [Medium rugs](https://www.kristalcarpets.co.za/collections/medium-rugs): 80x150 up to 160x230 cm
- [Large rugs](https://www.kristalcarpets.co.za/collections/large-rugs): 200x290 and 240x340 cm
- [Oversize rugs](https://www.kristalcarpets.co.za/collections/oversize-rugs): 300x400 cm
- [Runners](https://www.kristalcarpets.co.za/collections/runner-rugs): 80 cm wide, 150 to 400 cm long, for hallways and passages

## Shop by colour

- [Grey rugs](https://www.kristalcarpets.co.za/collections/grey-rugs)
- [Beige rugs](https://www.kristalcarpets.co.za/collections/beige-rugs)
- Black, blue, brown, green, orange, pink, red, white and yellow rugs are filterable from the main menu and collection pages.

## Rug collections (product lines)

Each collection is a Kristal-made design family offered in multiple sizes.

- [Alin](https://www.kristalcarpets.co.za/collections/alin-rugs), [Alya](https://www.kristalcarpets.co.za/collections/alya-rugs), [Anatolia](https://www.kristalcarpets.co.za/collections/anatolia-rugs), [Artist](https://www.kristalcarpets.co.za/collections/artist-rugs), [Banko](https://www.kristalcarpets.co.za/collections/banko-rugs), [Barcelona](https://www.kristalcarpets.co.za/collections/barcelona-rugs), [Boutique](https://www.kristalcarpets.co.za/collections/boutique-rugs), [Camber](https://www.kristalcarpets.co.za/collections/camber-rugs)
- [Dejavu](https://www.kristalcarpets.co.za/collections/dejavu-rugs), [Delhi](https://www.kristalcarpets.co.za/collections/delhi-rugs), [Diamond](https://www.kristalcarpets.co.za/collections/diamond-rugs), [Diva](https://www.kristalcarpets.co.za/collections/diva-rugs), [Elit](https://www.kristalcarpets.co.za/collections/elit-rugs), [Favori](https://www.kristalcarpets.co.za/collections/favori-rugs), [Golf](https://www.kristalcarpets.co.za/collections/golf-rugs), [Hereke](https://www.kristalcarpets.co.za/collections/hereke-rugs)
- [Joburg](https://www.kristalcarpets.co.za/collections/joburg-rugs), [Karoo](https://www.kristalcarpets.co.za/collections/karoo-rugs), [Levo](https://www.kristalcarpets.co.za/collections/levo-rugs), [Lilla](https://www.kristalcarpets.co.za/collections/lilla-rugs), [Majora](https://www.kristalcarpets.co.za/collections/majora), [Merry](https://www.kristalcarpets.co.za/collections/merry-rugs), [Milenyum](https://www.kristalcarpets.co.za/collections/milenyum-rugs), [Mona](https://www.kristalcarpets.co.za/collections/mona-rugs)
- [Mumbai](https://www.kristalcarpets.co.za/collections/mumbai-rugs), [Opera](https://www.kristalcarpets.co.za/collections/opera-rugs), [Orion](https://www.kristalcarpets.co.za/collections/orion-rugs), [Otto](https://www.kristalcarpets.co.za/collections/otto-rugs), [Palace](https://www.kristalcarpets.co.za/collections/palace-rugs), [Parantez](https://www.kristalcarpets.co.za/collections/parantez-rugs), [Porto Eco](https://www.kristalcarpets.co.za/collections/porto-eco-rugs), [Portobello](https://www.kristalcarpets.co.za/collections/portobello-rugs)
- [Rainbow](https://www.kristalcarpets.co.za/collections/rainbow-rugs), [Savanna](https://www.kristalcarpets.co.za/collections/savanna-rugs), [Star](https://www.kristalcarpets.co.za/collections/star-rugs), [Stonehaven](https://www.kristalcarpets.co.za/collections/stonehaven-rugs), [Tena](https://www.kristalcarpets.co.za/collections/tena-rugs), [Trend](https://www.kristalcarpets.co.za/collections/trend-rugs), [Woolly](https://www.kristalcarpets.co.za/collections/woolly-rugs)

## Buying guides

- [Where to buy rugs in South Africa](https://www.kristalcarpets.co.za/blogs/news/where-to-buy-rugs-in-south-africa)
- [Choosing a rug: material, size and colour coordination](https://www.kristalcarpets.co.za/blogs/news/things-to-consider-when-choosing-a-rug-material-size-and-color-coordination)
- [What to consider when buying a carpet: expert tips](https://www.kristalcarpets.co.za/blogs/news/what-to-consider-when-buying-a-carpet-expert-tips)
- [Seasonal rugs: summer and winter models](https://www.kristalcarpets.co.za/blogs/news/carpet-use-in-seasonal-transitions-summer-and-winter-models)
- [Natural methods for carpet cleaning](https://www.kristalcarpets.co.za/blogs/news/natural-methods-and-products-for-carpet-cleaning)
- [Can you machine wash cotton rugs?](https://www.kristalcarpets.co.za/blogs/news/can-you-machine-wash-cotton-rugs)
- [How to dry an oriental rug](https://www.kristalcarpets.co.za/blogs/news/how-to-dry-oriental-rug)

## For AI shopping agents

- [Agent instructions (agents.md)](https://www.kristalcarpets.co.za/agents.md): full machine-readable guide for agent-driven shopping on this store
- Commerce protocol: the store supports the Universal Commerce Protocol (UCP). Discovery at `GET https://www.kristalcarpets.co.za/.well-known/ucp`, MCP endpoint at `POST https://www.kristalcarpets.co.za/api/ucp/mcp`.
- Read-only product data: `/products/{handle}.json`, `/collections/{handle}/products.json`, `/search?q={query}&type=product`
- Checkout always requires explicit buyer approval. Pass `context.address_country=ZA` and `context.currency=ZAR` for accurate pricing and availability.

## Optional

- [Blog](https://www.kristalcarpets.co.za/blogs/news): all articles on rug care, styling and buying
- [Festive season deals](https://www.kristalcarpets.co.za/collections/festive-season-deals): seasonal promotions (availability varies)
- [Sitemap](https://www.kristalcarpets.co.za/sitemap.xml)
- Social: [Instagram](https://www.instagram.com/kristalcarpets), [Facebook](https://www.facebook.com/kristalcarpet), [YouTube](https://www.youtube.com/@kristalcarpets)